Return Policy

Resolving Quality Issues

Our number one priority at RapidDirect is delivering high-quality parts that meet customer requirements. If your order is not up to this standard and fails to meet specifications, please get in touch with us within five business days of receiving your order and we will resolve the problem rapidly, within 1-3 business days.

Occasions for rework:

- Unacceptable processing defects

- Fail to meet tolerance requirement

- Incorrect material/finish

Occasions for a refund:

- The part is not machinable

- The customer does not agree to rework

- Other reasons